Effective Date: 27 May 2025

Orphan Appeal (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://orphan-appeal.co.uk and when you make donations through our platform.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, postal address, and phone number.

  • Donation Information: Donation amounts, frequency, and any messages you include with your donation.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

  • Usage Data: Information about how you use our website, products, and services.

2. How We Collect Your Information

We collect information in the following ways:

  • Direct Interactions: When you fill in forms on our website, correspond with us by email, phone, or otherwise.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.

  • Third Parties: We may receive personal data about you from third parties, such as analytics providers like Google.

3. How We Use Your Information

We use the information we collect to:

  • Process and manage your donations.

  • Send you receipts and thank-you messages.

  • Keep you informed about our work and fundraising activities if you have consented to receive such communications.

  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing

Our legal bases for processing your personal data include:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

  • Contractual Necessity: Where processing is necessary for the performance of a contract with you.

  • Legal Obligation: Where processing is necessary for compliance with a legal obligation.

  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

5. Donation Processing

We use GiveWP, a WordPress donation plugin, to facilitate donations on our website. GiveWP integrates with third-party payment processors, including Stripe and PayPal, to handle payment transactions.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

  • Service Providers: Third parties who provide services on our behalf, such as IT support, email services, and payment processing.

  • Legal Obligations: Authorities or legal entities when required to comply with legal obligations or to protect our rights.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights including:

  • Access: You have the right to request copies of your personal data.

  • Rectification: You have the right to request correction of any information you believe is inaccurate.

  • Erasure: You have the right to request that we erase your personal data, under certain conditions.

  • Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • Objection to Processing: You have the right to object to our processing of your personal data, under certain conditions.

  • Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the details provided below.

10. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to other websites. This Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Orphan Appeal
44 Upper Dartrey Walk
Worlds End Estate
Email: info@orphan-appeal.co.uk
Landline: 020 8091 1829